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Frequently Asked Questions
(FAQ)
Who makes the handcrafted items shown for sale on this site?
Where is 'Crafty Sue's Handcrafts' located?
'Do you have a brick and mortar store where I can shop?
What quantities of each handcrafted item are available?
What are your shipping charges?
What method of shipment do you use for sending purchased items to the buyer?
What is USPS Confirmed Priority Mail?
When will my order ship?
Where can I find out about 'PayPal' payment and how to use it?
Do I have to join PayPal in order to make a payment?
How can I contact you?
How long does it take to get a response to an inquiry?
What methods of payment do you accept?
How long will it take to receive my order?
How do I know for sure my order was received?
Why didn't I receive email confirmation of my order?
What should I do if I don't receive email confirmation within 48 hours?
Who makes the handcrafted items shown for sale on this site?
All the handcrafts items are made by the owners, operators and employees of 'Craftysue.com' and of 'Crafty Sue's Handcrafts'.
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Where is 'Crafty Sue's Handcrafts' located?
'Crafty Sue's Handcrafts' is located in the Northwestern section of the State of Pennsylvania in the United States of America.
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Do you have a brick and mortar store where I can shop?
Not at this time. We are strictly an online business.
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What quantities of each handcrafted item are available?
The quantities of each handcrafted item vary. Should you be wondering if there is enough of any particular item that you are interested in purchasing, ,just contact us. We will respond as soon as possible.
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What are your shipping charges?
Currently, when ordering from this web site you will be charged a flat rate of only $5.00 for orders totaling less than $50.00 Orders totaling $50.00 or more, shipping is free!
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What method of shipment do you use for sending purchased items to the buyer?
We use only USPS (United States Post Office)'Confirmed Priority Mail'. There is a 'confirmation number' for each package sent. The confirmation number confirms both shipment and delivery of each package mailed. If you would like to learn more about USPS 'Confirmed Priority Mail' please visit The United States Postal Service web site at http://www.usps.com
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What is USPS Confirmed Priority Mail?
You can get information on USPS Confirmed Priority Mail at the United States Postal service web site: http://www.usps.com Basically there is a 'confirmation number' for each package mailed. That number can be put in the 'track and confirm' box at the USPS site. It will show both the shipping time and date as well as the delivery time and date. But it does not track the actual real time progress of the package's shipping.
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Your order will ship a day or two after your payment is received and the order is processed, unless you are notified otherwise. We do not ship immediately after payment clears in order to allow time for the customer to check the order confirmation email and make any necessary changes or corrections to their order. This also allows time for order cancellation should a customer change their mind.
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Where can I find out about 'PayPal' payment and how to use it?
Visit the 'PayPal' web site at: https://www.paypal.com
PayPal is a very safe and secure method of online payment that will protect all your private information.
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Do I have to join PayPal in order to make a payment?
No. Your payments can still be processed securely through the PayPal service without joining. At the time of checkout, you will be given the option to become a member of PayPal or to proceed through checkout without joining. Either way your payment will be processed securely.back
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If you still have any questions or concerns, please use the 'Contact Us' Page:
Contact Us
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How long does it take to get a response to an inquiry?
We will respond as soon as we possibly can. Usually within 24 hours for any 'legitimate' inquiries. We strive for customer satisfaction. Here at "Crafty Sue's Handcrafts" every customer is appreciated as a unique special individual.
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We will refund the full purchase price on any item returned to us in **good condition, within 30 days from date of shipment. However, we cannot refund return shipping costs. Final determination of refund status, our decision upon receipt of item returned. For obviously used or mishandled items, we will not refund the full purchase price. All legitimate returns however, full refund of purchase price with no hassle.
**good condition:Item Returned is in same condition as when that item was originally mailed.
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What methods of payment do you accept?
Crafty Sue's Handcrafts will accept credit cards, debit cards and echecks with our secure payment processor PayPal. Items are shipped after payment clears. We do not accept personal checks, cashiers checks or money orders..
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How long will it take to receive my order?
All orders are processed ASAP. If an item is in stock it generally ships within 2 days from date of order placement. We have the time delay just in case a customer should decide to make changes to an order or cancel an order. If an item is currently out of stock, we will notify you by email and give you the estimated delivery date as well as the option to have your payment (including shipping charges) refunded in full should you care not to wait. For the 'genuinely hand knit or crocheted items', all those in stock generally ship within two days from date of order placement. Other genuinely hand knit or crocheted items (not currently in stock) ship as soon as we obtain the necessary yarns to knit or crochet your item and get knitting or crocheting done. These items usually ship within 10 days or less from date of order placement. Delays are generally related to yarn availability rather than knitting or crocheting time. ( Our knitters and crocheters are very fast and good.)
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How do I know for sure my order was received?
We confirm all orders by email within 48 hours of order placement.
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Why didn't I receive email confirmation of my order?
We confirm all orders received within 48 hours from time of placement. There are no exceptions to this rule. If you did not receive email confirmation you may have given us an email address that was not valid. Your email account spam filtering settings may be blocking our confirmation email. We can only suggest you check your email account address and settings.
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What should I do if I don't receive email confirmation within 48 hours?
If you have not received email confirmation of an order within 48 hours please let us know. Visit the contact us page for more information :
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Visit our Handcrafted Items Photo Gallery
If you need any help visit our Contact Page
Enjoy your visit come back soon!
